WHY CHOOSE CONCORD
technology + imagination working together
INNOVATIVE PLUS FLEXIBLE SOLUTIONS UNDER ONE ROOF.
• Integrated solutions
• State of the art inventory and warehousing platform
• Dedicated customer service
• Experienced and trained work force
• On-going process improvements
• Program cost reduction
• Innovative technology and operational solutions
Concord Marketing Services specializes in providing customized marketing communications solutions for businesses of all sizes, and across all industries.
Over the past 40 years, our direct marketing expertise, manufacturing solutions, warehousing platforms, creative services, printing, and finishing capabilities have significantly enriched our clients’ marketing outcome and successfully impacted their overall business goals.
Concord Marketing Services personnel intensely values each-and-every client relationship, and are keenly aware that long-term, mutually beneficial partnerships are built on trust, accountability, honesty and integrity. We are passionately committed to developing the most suitable communications strategies for each of our clients and take pride in our ability to deliver innovative and flexible solutions to drive business forward.
Our expertise in merging the technologies of the web, data, online ordering, print on demand, fulfillment, direct mail services and printing provides a cost effective, centralized, single source solution and material resource system. This focus results in seamless integrated workflows, which reduce print, fulfillment, warehousing, and distribution costs while maintaining the flexibility to respond to ever changing market needs.
ABOUT US
1973 – PRESENT
CONCORD MARKETING SERVICES – WESTLAND, MICHIGAN
48 YEARS OF HISTORY
1973, John C. Childers founded Childers Printing & Graphics in Detroit, Michigan. Childers provided high-end color retouching, graphic design and introduced the first and second six color, aqueous coating Komori presses into the US market.
2005, as the company services expanded, the company relocated to the current larger facility in Westland, Michigan.
2012, John decided to redirect and rename the company “Concord Marketing Services”. The company divested itself of offset printing equipment, and entered into agreements with quality UV, and aqueous coating sheet fed and web printers. Concord maintains responsibility for all print files and proofing as well as press checks and customer approvals.
This strategic move allowed Concord to focus our business on marketing services, including sample manufacturing solutions, mailing programs both digital driven as well as offset, warehousing platforms, data processing, creative services, large format, digital printing and finishing capabilities.
2021, Women-Owned and Operated. John C. Childers made the decision to step down as President of Concord Marketing Services.
Stock was divided between Julie L. Childers and Sean K. Arthur, creating the Women-Owned and Operated Company, Concord Marketing LLC.
Julie L. Childers
Chief Executive Officer
Julie was a major contributor to the growth of Childers Print and Graphic as well as the founding of Concord Marketing Services. Julie was responsible for sales growth in the automotive sector of the business, making Childers the largest provider of sheet fed print and mailing services for Campbell Ewald advertising and CE’s customer Chevrolet.
Julie is a University of Michigan graduate.
Under the provisions of Concord Marketing LLC, Julie becomes the majority stockholder and will be responsible for financial decisions as well customer growth and new sales.
Julie and John Childers married in 1996 and have a daughter Kathryn “Katie” currently in grad school at University of Kansas. John and Julie, both avid golfers, enjoyed four years of following Katie’s golf career at Bucknell University. Aside from golfing, Julie enjoys reading, trivia nights, boating and spending time with her boxer, Lucy.
Sean K. Arthur
President
Sean is John’s oldest daughter and has grown up in the business. She has held various positions within the company over the years. She has led the restructure of processes and quality control for fulfillment, realignment of resources to our customer services team, assisting with the development of our merchandising and sample fulfillment program which is a leading part of our new growth and numerous other aspects of the business. Sean’s excellent leadership and organizational skills have ensured her teams proven success for Concord’s clients.
“I have enjoyed working with my family to help grow this company. I have been blessed to work with some wonderful people here at Concord and privileged to serve our clients.”
Sean and her husband Paul have three children. She enjoys workouts at the gym, biking, tennis, and spending time with her family.
Michael T. Cavin
Vice President
Mike has been with the company for over 23 years. His responsibilities include the finance department, human resources, employee safety and health, property management, and all administrative functions. Prior to joining Concord, Mike had over twenty years’ experience in the banking industry, where he served as Senior Vice President for a major bank overseeing all branch operations, human resources, marketing, and policies and procedures.
“Funny story-my relationship with this company and John started 40 years ago when I was managing the marketing department at the bank. John was one of our vendors and over the years we built a trusting partnership. A little over 23 years ago the opportunity to join John presented itself and I decided to join the company and help build the business it is today.”
Mike and his wife Doris have three children and one grandchild. His daughter Tracey works for Concord as well in the finance department.
Brian T. Quinn
Marketing Director
Brian has been a part of the Concord team since 2008. Brian is responsible for achieving growth and hitting sales targets, designing and implementing strategic sales plans, mapping potential customers, generating leads, brand promotion, and maintaining and improving relationships with clients. Brian’s communication skills, analytical skills, time management, and ability to build relationships make him a perfect fit for this position. Brian goes above and beyond to address his customers’ needs.
“In the middle of every difficulty lies opportunity”
Brian lives with his wife Gretchen. He enjoys traveling, swimming, golfing and walks with his dogs.
Lori Ridenour
Creative Director
Lori has been a dedicated employee at Concord for over 20 years. Lori’s responsibilities include reviewing and assisting in developing service proposals, facilitating creative project kickoffs, meeting with management teams to determine need, leading brainstorming sessions with her creative team, overseeing daily tasks, presenting drafts to the clients, and much more. Lori’s commitment and loyalty to Concord makes her a very valuable member of the Concord team.
“It’s been a pleasure to have a front row seat to the ever-changing procedures and services the company has offered over the years to better serve our clients. I’m appreciative for the strong relationships built with our clients and vendors, and so blessed to be part of the Concord family."
Lori is the proud mother of one. She enjoys traveling, biking, photography, gardening, and spending time with her family.
Paul Arthur
IT/Data Manager
Paul is John’s son-in-law. He has been working with the company over 20 years. Paul is responsible for all aspects of technology, from data processing to workflows throughout the company. He has overseen projects ranging from implementing new equipment platforms, to managing the launching of new facilities. Paul’s background prior was in data processing for the largest financial institution in Michigan.
“Here at Concord, we all wear many different hats, which has enabled us to be cross trained in many aspects of the business. I believe this has enabled us to be a great partner to our clients for all these years.”
Paul has been married to Sean for over 25 years. They enjoy three wonderful children. In his downtime, he enjoys playing the guitar, bike riding and bird hunting with his dogs.
Cindy Gnatek
Customer Service Manager
Cindy has been with Concord for 14 years. Her roles with Concord include purchasing, ensuring service levels are met or exceeded, establishing efficient and balanced workflows, and producing high levels of service quality with customer satisfaction. Cindy’s attention to detail and dedication to clients has allowed Concord to flourish. She always puts client satisfaction as her top priority.
“I truly love every aspect of what I do which makes it easy to blend in with my Concord work family. We have a strong sense of camaraderie and work ethic which helps in our goal to exceed our customers’ expectations.”
Cindy spends most of her free time in the summer golfing. She loves walking through nature trails, reading, spending time with her family and her feline son, Carter.
Rob Mitchell
Process Manager
Rob has been a valued member of the Concord team since 2017. He currently handles supervising staff, health and safety operations, customer service, and innovative solutions. He is always looking for process improvements and is always up for a challenge.
“I am a family man growing up with 10 brothers and sisters. Working at Concord is a perfect fit for me as I truly feel like part of the family.”
Rob is married with three children. He enjoys traveling, swimming and weekends with his grandson.